Due to Covid-19 Couriers are no longer asking customers to sign for parcels using their handheld units and instead the drivers will sign it on your behalf. The courier will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. Please ensure include you mobile number on your order to be advised of delivery issues.
Please note that the dispatch day does not count as one of the business days for delivery.
To keep carriage costs as low as possible for our customers we occasionally send multi consignment orders with multiple couriers. Delivery times will vary with each courier on delivery day.
If you request a no signature delivery, such as "leave at back of house" neither ourselves or the courier are responsible for any loss. Unfortunately we will be unable to replace or refund any parcels that have gone missing. We do not recommend this as an option. It is much safer to re-arrange delivery or collect from your local depot.
Please be aware we do from time to time pack goods inside other goods, and smaller items may be wrapped in bubble wrap which may be mistaken as packaging. We recommend carefully checking the parcels contents prior to contacting us.
We do not currently offer international shipping.
Loss / Damage / Fault / Non delivery
Any loss, damage, fault or non delivery must be reported to Greedy Cat Designs within 10 days of goods being dispatched. Dispatch email is sent on completion of order. Please be aware some email service providers may place emails in junk / spam folder due to their email filtering system.
Leave in a safe place
Instructions to leave in a safe place can be provided via the comments box during check out, email, telephone, or provided directly to the carrier contracted to deliver your goods. By requesting a safe place location you are giving the carrier your explicit consent to leave the goods. Greedy Cat Designs and/or their chosen carrier are unable to accept any liability for missing parcels after they have been delivered when this option is chosen.